Unfortunately the original parts are not available for purchase from the manufacturer however our parts are the highest quality on the market.
How long will it take to repair my device?
Most standard repairs are completed within 1-3 working days from the day your device reaches us. If your device has been sent in for diagnostics, has experienced liquid damage or has any additional damages, this can sometimes extend the repair time. We will update you should there be any issues.
Do you provide a warranty?
All our repairs have a 12 month warranty except the following:
1- Liquid damage repair which has 30 days warranty.
2 - Level 3 motherboard repair which has 90 days warranty.
3 - Laptop & Apple Watch repair which has 90 days warranty.
Please note, warranty covers any technical issues with parts replaced, never any physical damage e.g. cracked screen or liquid damage.
Please check our Terms and Conditions for further details.
What to do if I don’t know what’s wrong with my device?
If you don't know what's gone wrong with your device, send it in to us for a diagnostics service and we will let you know once we open and check your device.
Simply select the ‘Diagnostic’ (£9.99 fee) button on the repair page.
If you choose not to go ahead with the repair, we will return your device at no additional charge.
Please note the diagnostics fee is non-refundable.
See our Terms and Conditions for further details.
Will I lose any data from my device?
Although we don't purposefully delete any data, we recommend that a backup is carried out to have a copy of data.
In some instances e.g. liquid damage, the device may not be repairable and data will be lost. With such damages, data loss prevention is out of our control.
We strongly advise all customers to back up their data before sending in their devices.
