Refund/Cancellation Policy

Under the DSR (Distance Selling Regulations), you have the right to cancel your repair contract within 14 days of us receiving your device. If you would like to cancel your repair contract, please email info@medrepairs.co.uk with your details. Refunds are processed within 14 days.

When we receive your device and find there will be additional costs, we will contact you with a reviewed quote. We will proceed with the repair after we receive your consent. If you wish to change your mind, and it is possible to reverse the work completed, we will proceed with the repair reversal. If the repair agreed to was e.g. liquid damage and it is not possible to reverse such work - it will have to be paid for, as initially agreed.

If you decide to cancel your repair within the 14 day period, we will not be liable to pay for any postage/delivery costs you incurred in getting the device to us.

If you decide to cancel your repair within the 14 day cancellation period, refunds will be processed within 14 days from the date of cancellation request and repaid to the original form of payment.

The liquid damage diagnostics service is not a repair, but a thorough cleaning and inspection service. It does not guarantee that your device will be repaired, but simply that it is cleaned and fully tested. Should repairs be required e.g. replacement components, you will be contacted and a new quote will be presented to you. Once we have your permission to go ahead, you will be sent a reviewed payment link to cover the additional costs. Once the cleaning and inspection service has been completed, the fee is non-refundable regardless of whether the device is repaired or not. This is to cover the time spent working on your device.

Updated 03/01/18