FAQ-Frequently Asked Questions

MED was founded to help people get affordable repairs easier than ever and for added peace of mind you’ll get a 12 month warranty (physical damage not included). Check our Terms and Conditions for full details.

All our repairs have a 12 month warranty except the following:

1- liquid damage repair which has a 30 day warranty.
2-Level 3 motherboard repair which has 90 days warranty.

Please note, warranty covers any technical issues with parts replaced, never any physical damage e.g. cracked screen or liquid damage.

Please check our Terms and Conditions for further details.

We have email service available 7 days a week and our phone line 01923549082 is monitored between Monday and Friday.

Most standard repairs are completed within 1-3 working days from the day your device reaches us. If your device has been sent in for diagnostics, has experienced liquid damage or has any additional damages, this can sometimes extend the repair time. We will update you should there be any issues.

All our repairs are returned by Royal Mail tracked delivery.
Standard return delivery charges apply to mainland UK, Northern Ireland and the Channel Islands.
Other overseas destinations are not covered by our standard return delivery and will incur additional charges.
To ensure your device is safe in transit, we put it in a special padded box.

Although we don't purposefully delete any data, we recommend that a backup is carried out and the phone reset to factory settings.

Please make sure you remove any sim cards and memory cards from your device.
Pack it securely without any chargers, original box or other accessories.

Repairs not conducted by the manufacturer will void your warranty.
Accidental damage is not covered under most manufacturer warranties.

If you are unhappy with any aspect of the service, in the first instance please email customerservice@medrepairs.co.uk.
We treat complaints very seriously and will always try and resolve any issues quickly and professionally.
A specialist customer service adviser will investigate your complaint and get back to you as soon as possible.

Although we don't purposefully delete any data, we recommend that a backup is carried out to have a copy of data.
In some instances e.g. liquid damage, the device may not be repairable and data will be lost. With such damages, data loss prevention is out of our control.

We strongly advise all customers to back up their data before sending in their devices.

Firstly, order your repair online.
Once your have proceeded through the checkout and made payment you will automatically be sent an order confirmation by email.

This will contain your unique Order number.

Please print this out and include with your device in a box or padded envelope making sure it is properly protected.

We recommend that you use Royal Mail’s Next Day Special Delivery service which is insured up to £500 and is fully trackable. Then send it to the address on the confirmation order (check email spam/junk folder).

Payment is made after repair is selected and the button "continue" is pressed in the basket. If there are additional repair requirements, payment will need to be made before any repair work can be completed.

For the majority of repairs, your data will remain unaffected, however we strongly advise all customers to back up their data before sending in their devices.
We will not be liable for any data loss. More information can be found in our T&Cs.

We strongly advise all customers to back up their data and factory reset their device before sending it to us. This is, so that you are sure your data is safe with you.
If you choose not to wipe your data and provide your passcode for testing you can be sure that
Micro Electronic Dynamics has strict privacy guidelines and will not pass any personal information to third parties or copy any personal data stored on device.

If you don't know what's gone wrong with your device, send it in to us for a diagnostics service and we will let you know once we open and check your device.
Simply select the ‘Diagnostic’ (£9.99 fee) button on the repair page.

If you choose not to go ahead with the repair, we will return your device at no additional charge.
Please note the diagnostics fee is non-refundable.
See our Terms and Conditions for further details.

If you decide to cancel your repair before any work has been undertaken we will provide a full refund but will charge a return shipping and handling fee of £9.99.

Check How-it-Works section, we have detailed information